Insights

Clinic operations, demystified

Practical guides, frameworks, and analysis to help clinic leaders improve revenue, reduce inefficiency, and build stronger teams.

Technology

How AI Is Changing the Day for Front-Line Clinic Staff

Front-line staff are the backbone of any clinic operation. They are also the most overloaded. AI tools, deployed correctly, can reduce their administrative burden and let them focus on what they were hired to do.

Philysha Beneby, MBA, MARead more

Revenue Cycle

The Problem Is Not Inefficiency. It Is the Way Healthcare Finance Is Structured.

Clinics are constantly told to do more with less. But the most persistent financial challenges facing community-based practices are not rooted in inefficiency. They are baked into the structure of healthcare finance itself.

Philysha Beneby, MBA, MARead more

Regulatory Policy

No Surprises Act: What Community Clinics Need to Know About Patient Billing Protections

The No Surprises Act created new patient billing protections and provider requirements that apply to many community clinics. Here is what the law requires and how to build compliance into your intake process.

Clinic operations, demystified

How AI Is Changing the Day for Front-Line Clinic Staff

The Problem Is Not Inefficiency. It Is the Way Healthcare Finance Is Structured.

No Surprises Act: What Community Clinics Need to Know About Patient Billing Protections

Federal Grant Reporting for Community Health Clinics: Avoiding the Most Costly Mistakes

340B Program Compliance: What Small Clinics Get Wrong and How to Fix It

What Medicaid Managed Care Changes Mean for Community Clinics

Value-Based Care for Small Clinics: Understanding the Shift and What It Means for You

Decision-Making Under Pressure: A Framework for Clinic Leaders

How to Lead Through Organizational Change Without Losing Your Team

Managing Up: How Clinic Leaders Can Work More Effectively With Their Boards

Telehealth in Community Clinics: Operational Lessons From the Post-Pandemic Reality

Cybersecurity Basics Every Clinic Leader Needs to Understand

Using Data Dashboards to Manage Clinic Performance Without Getting Lost in Numbers

Choosing the Right EHR for a Small Clinic: What the Sales Pitch Leaves Out

Automating Administrative Tasks in Small Clinics: Where to Start and What to Avoid

Integrating Behavioral Health Into HIV Primary Care: What It Takes Operationally

Retention in Care: The HIV Program Metric That Predicts Everything Else

Building a Culture of Accountability Without Micromanaging

How to Onboard New Clinical Staff So They Actually Stay

When and How to Use Per Diem and Contract Staff in Your Clinic

Documentation Integrity: Why What You Write Is as Important as What You Do

Understanding the OIG Work Plan and What It Means for Your Clinic

How to Reduce No-Shows Without Punishing Patients

How to Run a Productive Daily Huddle in a Busy Clinic

Patient Flow Problems Are Usually Scheduling Problems in Disguise

Ryan White Compliance: What Clinic Leaders Need to Know Before the Next Site Visit

How to Build a Leadership Pipeline in a Small Clinic

How to Reduce Claim Denials by 30 Percent in 90 Days

The Front Desk Is Your Revenue Cycle's First Line of Defense

How to Have Honest Performance Conversations With Clinical Staff

Staff Scheduling Strategies That Reduce Overtime Without Reducing Care Quality

What a Compliance Audit Actually Looks Like: A Guide for Clinic Leaders

Chronic Care Management Billing: The Revenue Opportunity Most Clinics Are Ignoring

Patient Flow Bottlenecks Are a Revenue Problem: Here Is How to Find Them

HIPAA Enforcement Trends in 2025: What Community Clinics Are Getting Wrong

CMS Finalizes 2025 Physician Fee Schedule: What Small Clinics Must Know

Leading a Clinic in 2025: The Operational Skills That Matter Most Right Now

Why Your Staff Turnover Rate Is Higher Than It Should Be

HIV Program Funding in 2025: Policy Shifts, Budget Pressures, and What Clinics Should Do Now

HIPAA and Ryan White Compliance: What Small Clinics Get Wrong

How to Reduce Staff Turnover in a Community Health Clinic

What Great Clinic Leaders Do Differently

Building a Sustainable HIV Program: Lessons From the Field

How to Build a Front Office That Runs Without You

5 Reasons Your Clinic Is Leaving Revenue on the Table

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